Refund Policy

1. Overview

bit-ly.me offers free and paid subscription plans. This Refund Policy explains when refunds may be available for paid plans purchased through our platform.

2. Free plans

Our Free plan does not require payment. No refunds apply because no charge is made.

3. Paid subscriptions

Paid plans are billed monthly or yearly in advance through PayPal or other enabled payment methods. When you upgrade, your selected plan and billing interval are shown before checkout.

4. 14-day money-back guarantee

If you are not satisfied with a paid plan, you may request a full refund within 14 days of your initial purchase for that plan, provided the account has not been used for abusive or fraudulent activity.

Refund requests after 14 days are reviewed case by case for billing errors, duplicate charges, or extended service outages caused by us.

5. Renewals and cancellations

Subscriptions renew automatically unless cancelled before the renewal date. Cancelling stops future charges but does not automatically refund the current billing period unless eligible under section 4.

Downgrades take effect at the end of the current billing cycle unless otherwise stated during checkout.

6. How to request a refund

Email support@bit-ly.me from your account email with your invoice or PayPal transaction ID, plan name, and reason for the request. We aim to respond within 3–5 business days.

Approved refunds are returned to the original payment method. Processing times depend on PayPal or your financial institution.

7. Non-refundable items

The following are generally not refundable:

• Partial months or years after the guarantee period has expired.
• Accounts terminated for spam, malware, phishing, or Terms violations.
• Third-party fees or currency conversion charges outside our control.